DISPUTE & CHARGEBACK POLICY

RL Luxe Consulting Inc. is committed to addressing legitimate billing, delivery, and purchase concerns promptly and fairly.

We encourage customers to contact RL Luxe Consulting directly before initiating a payment dispute or chargeback whenever possible so that we have an opportunity to investigate and resolve the issue.

CONTACT US FIRST

If you believe there is a problem with a transaction, contact: info@rlluxeconsulting.com

Please include:

• Your full name
• Email address used for the purchase
• Order or transaction information, if available
• Date of purchase
• Description of the issue

We will use the information provided to locate the transaction and investigate the concern.

DIGITAL ASSET PURCHASES

Purchases of RL Luxe Consulting digital assets are subject to our Refund Policy.

Digital asset sales are final and non-refundable as described in that policy.

A customer's dissatisfaction with a digital asset, change of mind, failure to use the purchased material, or failure to review the product description before purchase does not by itself change the applicable refund terms.

However, customers should contact us regarding legitimate issues such as:

• Duplicate charges
• Incorrect charges
• Failure to receive a purchased digital asset
• Corrupted or inaccessible files
• Delivery of the incorrect digital asset
• Suspected unauthorized transactions
• Other legitimate billing or technical errors

UNAUTHORIZED TRANSACTIONS

If you believe a transaction was made without your authorization, contact RL Luxe Consulting promptly.

We may request reasonable information necessary to identify the transaction and investigate the report.

Nothing in this policy prevents a customer from exercising rights available through their card issuer, financial institution, payment provider, or applicable law.

CHARGEBACKS AND PAYMENT DISPUTES

When RL Luxe Consulting receives a chargeback or payment dispute, we may provide the payment processor or financial institution with information reasonably necessary to respond to the dispute.

This information may include, where applicable:

• Transaction records
• Checkout and payment information
• Product descriptions
• Applicable policies presented at the time of purchase
• Digital delivery or access records
• Customer communications
• Records showing that the purchased digital asset was delivered or made available
• Other relevant transaction documentation

RL Luxe Consulting will respond truthfully to payment disputes and will not submit fabricated or misleading evidence.

DUPLICATE OR BILLING ERRORS

If RL Luxe Consulting verifies that a customer was charged more than once for the same intended purchase or that another billing error occurred, we will work to correct the verified error.

A billing correction is separate from a request to refund a properly completed digital asset purchase.

DISPUTE ABUSE OR FRAUD

RL Luxe Consulting reserves the right to restrict future purchases or services when there is reasonable evidence of fraudulent activity, abusive payment behavior, or misuse of our products or services.

Any such action will be taken in accordance with applicable law and payment-processing requirements.

CONTACT